Medical Device Manufacturer Case Study
Problem: A leading Medical Device manufacturer needed to print and mail-out, worldwide, over 20,000 notification letters of updates to their equipment in a timely manner. These letters needed to be sent to all their Customers, Sales Reps, CSRs, and Distributors. Each letter contained personalized variable data comprised of a unique Name, Hospital Name, and Address.
Solution: CMC created a print and fulfillment solution that responded to the medical device company’s customized information needs. This required the alignment of complex database models between the company, CMC, and shipping carrier, all the while ensuring accuracy and timeframe compliance with stringent federal and regionalized regulations. As a final element, this complex, customized content needed to be aggregated, assembled and processed in a time-critical, high volume environment. CMC’s hands-on print and assembly resources allow for quick and accurate production and fulfillment of these notifications, freeing the customer’s resources to focus on their own business critical needs rather than tying up valuable resources to fulfill this notification procedure.
Results: By simply submitting a client/employee database, the medical device company is now able to know their business critical, time-sensitive materials will be distributed accurately to their customers and field employees, free of worry. CMC’s workflow solution meets the client’s deadline, minimizes returns, and produces reports in a timely manner.