FAQ > General

General

Business Hours

Our normal business hours are 8 AM to 5 PM PST, Monday through Friday. Call us at 1-877-495-3720 or 510-505-1100 during those hours or you can email us any time.

Contact Information

For all of our contact information just click Contact Us .

Why can’t I access your online ordering site using Chrome?

Our online ordering system will no longer work using the Chrome browser on a Windows XP operating system.  The XP operating system has been decommissioned by Microsoft as of April 8, 2014, and we will not be fixing the issue.  If you are still using the XP operating system, please be sure to use Firefox or Internet Explorer as your browser when accessing the CMC ordering site.

What are your privacy and security policies and procedures?

CMC  takes your security and privacy very seriously. We take every precaution to protect our users’ information. When users submit sensitive information via our site, their information is protected both online and off-line. When our registration form asks users to enter sensitive information (such as credit card number) that information is encrypted. We use Secure Socket Layer (SSL) encryption software to protect such information. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers becomes locked, as opposed to un-locked, or open, when users are just “surfing”.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Employees must enter their password to gain access to user information. Finally, the servers that store personally identifiable information are in a high-security environment.

CMC takes your privacy very seriously and we are committed to maintaining the confidentiality of our customers. We do not share, sell, rent or otherwise disclose information to others in ways different than as necessary to process and ship orders and communicate with our customers. Please see our Privacy Statement for a more detailed discussion of both our privacy and security policies and procedures.

How do I place an order?

To place an order you may call our office at 510.505.1100 or e-mail us, and one of our project managers will contact you within 24 business hours.

How long will it take to get my order?

Single sheet jobs such as brochures and cards jobs will usually be shipped within 2–3 business days after we receive your proof approval. Multi page publications such as books and catalogs are shipped within 4–7 business day from your proof approval depending on page count and quantity ordered.

FedEx ground shipping is from 1–5 business days depending on your location.

You can check shipping time via FedEx Ground Time-In-Transit map by entering our zip code, 94560, on the following FedEx website page: http://www.fedex.com/grd/maps/ShowMapEntry.do

How do I use your ‘Submit A File’ function?

When you are ready to upload your file(s), you select how your print-ready electronic file will be transferred to us. If you select File Upload, you will transfer files via your browser to our secure ftp file server. Simply click the ‘Submit a File‘  link at the top of our homepage, or login to the site and click the File Upload link at the bottom of any page. Then just follow the instructions on the page.

Will my printed job match what I see on my computer monitor or a print from my desktop printer?

Very often there is a close match between your final printed piece and that which you see on your computer monitor or print on your desktop printer. There are differing technologies and wide variations in calibration used by each of these devices. As a result, there may well be some differences in color as seen on your computer monitor, your desktop color printer and the final printed piece produced on any commercial press. Also see RGB vs. CMYK Color Space for additional information on this subject.

When will I receive a proof for my job?

Online PDF proofs or hard proofs for multi page publications such as books, catalogs and newsletters will normally be within 1 to 2 business days of receipt of customer print ready electronic files (depending on no. of pages, file format, etc.).

How can I get my order even faster?

Our standard service is quite fast. For most products we ship your order within 2–3 days after you approve your proof online, via FedEx Ground. In most parts of the country, that means you will have your order in about 6–10 days. If you want to receive your order faster, expedited service is available for an extra charge, as well as upgraded shipping options when you place your order.

Can I make changes in my file before it’s printed?

Absolutely, we perform a series of pre-flight steps with all customer electronic files received to determine if it is in a print ready format. If print ready, we then provide an online PDF proof or hardcopy proof for your approval before printing your job. If you want to submit a new file with changes, there is a $35 new file processing charge. If you want us to make changes, we will provide you with a cost estimate for approval before making any change.