CMC’s Training Content Management Services produces your training materials on-demand and on-budget with guaranteed on-time delivery.
CMC On-Time Guarantee | Digital Content Library | On-Demand Printing | Kitting |
Simple – ironclad – we deliver the right materials to the right location on the day we commit to, or your order is free. We stand by this because we do deliver – over 99% of all orders placed in 2006 were delivered on or before the customer-specified delivery dates.
Digital Content Library for Manuals, CDs and even DVDs:
Our Digital Content Library keeps everyone – your employees, customers and partners – on the right page.
CMC built our Content Library as the backbone of our production system. It provides you with one convenient location for all of your course titles – your current titles and all previous revisions – even your foreign-language versions. Your curriculum department can update any title at any time – they simply upload their new files to us, review a proof, and the new title is available for on line ordering.
When a new title is added, you don’t lose any previous versions. So, if you sell software, you can still offer training to customers that haven’t upgraded for years.
Imagine all of your courseware always up-to-date, and never having to throw out boxes of dated pre-printed manuals again. With CMC, you get a coordinated, just-in-time production process built on our digital content library. When you log into our secure on-line ordering page, all of your current titles are offered. Nothing is preprinted – so every order is produced from the latest, most up to date version of your content. Need CDs? DVDs? No problem, we store all of your content in our Digital Content Library, so it is ready to produce and distribute.
On-Demand Kitting and Fulfillment:
Need more than manuals and CDs? No problem. CMC offers complete kitting and fulfillment, on-demand. For every title you set up, you can also define a kit, or set of associated materials, to send out with your manuals and CDs. It’s automatic – we track every item for every title in the Digital Content Library. Whatever you want to add – test tubes or mouse pads – can always be sent with the manuals you order.
If you work with certification providers such as Pearson Vue or Thomson Prometric, you know how time consuming it can be to recognize those students who made the grade. We offer relief. Just extract the list of your newly-certified students, and we do the rest. Every student receives a personalized letter and their certificate, and your staff is free to focus on higher-value activities.
Global Production and Distribution for On-Time Delivery:
On-time delivery is the benchmark by which we evaluate our value. If the materials don’t arrive on time, they are worthless. That’s why CMC has built an international network of print production facilities – wherever you need to send content, we can produce it nearby and deliver it quickly.
CMC handles all customs documentation and provides tracking services to monitor your shipments right to the point of delivery.
Dedicated Project Managers to Keep You on Top of the Details:
CMC employs all the best technology to streamline our production, but we also subscribe to the old-fashioned notion of dedicated customer service. Trainers have a lot on the line with their print production and distribution projects, so we provide a dedicated Project Manager to oversee all of your projects. Whether you need to ask for a special favor or check up on a project in production, it’s nice to know that there is one person who you can call who can answer your question and take care of the details.